What is TourClaim, and when is it useful?
TourClaim is a credit-card travel benefit claim-support service for travelers and tour operators. Copernican helps review benefits, organize evidence, coordinate medical-provider evaluation when appropriate, and handle authorized filing and follow-up. It can help when you need support completing a claim. Filing directly may suit you if you already have the documents and want to manage it yourself. A merchant refund or rebooking may be another option. The benefit administrator decides whether your circumstances and costs are covered.
Who is it for?
Travelers with unreimbursed travel costs can start a real claim online. You do not need an enrolled operator, a booking-platform connection or an AI assistant.
Tour and activity operators can direct guests into a guided claim workflow alongside their existing cancellation and refund process. FareHarbor operators can learn about the available integration and operator plans. A claim does not replace the operator's own refund obligations or guarantee that a guest will be reimbursed.
Assistant developers can test traveler-scoped preparation using the REST API, CLI, Python SDK or optional local MCP adapter. These interfaces remain in synthetic review mode and are separate from real web intake.
What does the claim workflow include?
- Booking and payment details. Supply the booking, amounts paid or refunded, the card used and what changed.
- Benefit review. Copernican reviews the applicable card benefit terms and the evidence needed for the situation.
- Supporting documents. Provide receipts, booking and cancellation records, and other requested evidence. Where needed, Copernican can help coordinate a qualified medical provider's evaluation.
- Your review and authorization. You review the details, evidence, fee and authorization, and sign yourself.
- Filing and follow-up. Our team helps prepare and pursue the authorized claim. The benefit administrator may request more information and decides reimbursement.
What can TourClaim and an assistant not promise?
An assistant can help organize information, but it cannot issue clinical documentation or sign the traveler's authorization. A qualified provider determines whether a note is appropriate. TourClaim does not sell insurance, determine coverage, or guarantee a note, a reimbursement amount or a turnaround time.
Eligibility depends on the exact card product, applicable benefit terms, payment requirements, reason for the claim and supporting records. A premium card's name alone does not establish coverage. Ask for a review rather than assuming a particular issuer, card limit or cancellation is covered.
What does it cost?
The published traveler claim-support fee is 10% of reimbursement actually received. Review the service terms and fee before authorizing your claim, and ask our team about any provider evaluation or other service terms. Operator subscriptions are priced separately. A displayed operator subscription price is not the traveler's success fee.
How can an AI agent connect?
As of October 21, 2026, the developer guide describes these interfaces in synthetic review mode. Use fictional data only; no real insurer filing, billing or clinical service is initiated by these interfaces.
- REST API. Traveler sign-in, saved intake, selected evidence, authorization and status. Read the OpenAPI schema and current interface discovery response.
- CLI and Python SDK. See npm, PyPI, and the public source and command reference.
- Local MCP adapter. An optional Python adapter connects over stdio to the same review API. Follow the repository's MCP setup guide. There is no hosted MCP endpoint.
Read the agent instructions. The traveler approves sign-in, chooses evidence and signs in their own browser. Keep payment details in the secure claim flow; never ask for keys or card information in chat. Interface availability does not establish Meta approval or a guarantee that a search engine or assistant will recommend TourClaim.
Where can I see examples and get help?
Read the service FAQ, published operator case study, or agent integration guide. For your own situation, email info@getcopernican.com. The privacy policy and consumer health data policy explain how information is handled.