Revolutionizing Cancellation Policies
Customers love flexible refund policies, but do you? Refunds are costly for businesses- lost revenue plus additional staff time to process the refund. Putting restrictions on why a customer can cancel brings additional costs- verifying the request, upset customers, and credit card chargebacks if a customer is denied their request. The only winner here is the customer.
At Copernican, we understand customers want flexibility and businesses shouldn't lose revenue because a customer changes their mind. With years of experience in the tour and experience industry, we have developed a full-service cancellation management platform. There can be a solution where customers and businesses win.
The Copernican Platform
Cancellation and Revenue Management Solutions that benefit you and your customers.
Cancellation+ | Increase Revenue. Decrease Frustration.
- Get Reimbursed for Canceled Bookings: Refunds to customers will be reimbursed to you. Terms and conditions apply.
- Resell Canceled Time Slots: Gain double the revenue by reopening the availability for canceled time slots to new customers.
- Boost Customer Confidence: Drive additional bookings by providing cautious customers peace of mind. Copernican customers can choose from three industry vetted cancellation policies.
- Reduce Customer Service Costs: The team at Copernican handles all customer service requests for anyone who purchases Cancellation+.
TourFill | Waitlist Management
- A “Waitlist” activity is added to your dashboard. If a customer can’t book the activity or timeslot they can add their name to your waitlist.
- When someone cancels, Copernican sends a SMS message to customers on the waitlist. The SMS messages includes a direct booking link.
CopernicanConnect | Expand Your Reach
- Copernican has formed partnerships with several of the largest employee benefits companies.
- When you join the Copernican platform, your company is added to each benefits marketplace where millions of additional customers can see your business.
- Available Q3 2024.
Why choose Copernican?
Financially Positive
Cancelation Policies
A customer friendly cancellation policy shouldn't be a money loser. Our policies drive additional revenue to your business.
Built by Tour and Experience Operators
Real people who pick up the phone. No bots or automated responses.
Seamless Platform Integration
We utilize the software architecture of your existing reservation platform. No clunky API’s or links to a website.
Best in class Customer Service
Real people who pick up the phone. No bots or automated responses.
Products that Benefit You and Your Customers
Your customers want flexibility, and you want revenue security. We can provide both.
Full Integration or À la Carte
With several products to choose from, you can build a cancelation management program that suits you.
The Copernican Platform
Cancellation and Revenue Management Solutions that benefit you and your customers.
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COPYRIGHT © 2024 Copernican Admin, LLC ALL RIGHTS RESERVED. This information is privileged and strictly confidential. It does not constitute a guarantee, offer or solicitation of any kind and does not indicate liability on behalf of the provider. Copernican Admin, LLC is not an insurance agent nor an insurance broker. The information in this presentation is intended for illustrative purposes only and is not a statement of insurance coverage. See the insurance policy for the Cancellation+ Program for all relevant terms, conditions, limits and exclusions. The insurance policy controls all determinations of coverage.