Tour And Activity
Revenue Management

Innovative revenue solutions designed to grow your bottom line.

Credit card travel benefits illustration showing how TourClaim helps recover trip protection refunds TourClaim

For guests needing to request a Trip Protection Refund

Refund Request

TourClaim | Dispute Mitigation

TourClaim one-click integration with FareHarbor booking platform

Effortless Claims, Happier Guests, Protected Revenue

TourClaim is the friction-free bridge between disappointed guests and tour operators:

  • Travelers answer a few guided questions, and our platform instantly pulls their credit-card benefit rules, auto-populates the right claim forms
  • When required — books a telehealth visit for a doctor's note
  • Guests feel empowered and cared-for, while operators slash chargebacks
  • Deflect support tickets, and preserve revenue without lifting a finger
FareHarbor booking platform logo - TourClaim integration partner

5 Minute Deployment

Starter

20 Claim Submissions

Per Month $50 $25
Get Started

15 Minute Deployment

Growth

200 Claim Submissions

Per Month $100
Get Started

One Day Deployment

Enterprise

Unlimited Claim Submissions

Per Month $500
Get Started
New

Adding BofA and Amex

More Cards!

We've added American Express as well as Bank of America policies.

While Chase is our bread and butter, we're constantly adding new service lines to improve customer success and improve guest experience.

Ask about supported card benefits
Stacked credit cards showing Chase, American Express, and Bank of America travel benefit cards

Why TourClaim?

HIPAA compliant shield icon - TourClaim protects guest health information

HIPAA Compliant

Unexpected illnesses and injuries are among the most common reasons travelers cancel or change their trips.

Dedicated telehealth provider network shield icon

Dedicated Provider Network

Our dedicated telehealth provider network connects users with licensed medical professionals. Customers no longer need to schedule a time to visit their doctor and obtain the necessary paperwork.

One-click deploy shield icon - get live in hours not weeks

One Click Deploy

Get live in hours not weeks. Same day implementation that starts working in a few hours.

Chargeback reduction shield icon - route customers to guided claim workflows

Chargeback Reduction

Route chargeback-prone customers to our workflow to determine if they are eligible for a refund.

Where And How We Work:

"Our connection got scrubbed, so we never made it to the city—please refund the tour."

Guest A

"The Catalina ferry was delayed 90 minutes—we missed the excursion. Can you just reverse the charge?"

Guest B

TourClaim trip cancellation claim workflow screenshot showing guided guest intake form

"I tested positive for strep last night. I'm getting a refund, right?"

Guest C

Chase credit card claim denial letter - TourClaim helps guests navigate the appeals process

Some folks that love us! Ask us for a referral!

TourClaim logo

Contact Us

Get in Touch

1902 Wright Place
Carlsbad, CA 92008