Should I request a refund, rebook or pursue a card benefit claim?
Start with what changed, what the merchant offers and what costs remain. A refund or rebooking may resolve the situation. A card benefit claim may be relevant to eligible unreimbursed costs under the applicable terms. TourClaim can help with evidence and an authorized claim, or you can file directly with the benefit administrator. None of these options establishes a guaranteed payment simply because you hold a premium card.
What should I ask the merchant?
Confirm the booking terms, whether the service was changed or cancelled, available alternatives and any refund or credit. Keep the response and payment records. A TourClaim referral is a claim-support option, not confirmation that the merchant owes no refund or that an insurer will pay instead.
What should I check about the card?
Identify the exact card product used, how the booking was paid for and the benefit terms applicable to the trip. Different products and benefits have different requirements. Cancellation, delay and baggage benefits should not be treated as one blanket policy. The benefit administrator determines coverage for the actual claim.
What help does TourClaim provide?
Copernican reviews the applicable benefits, organizes booking and supporting evidence, helps prepare an authorized claim and follows up. If medical documentation is relevant, a qualified provider independently assesses whether it is appropriate. A quick appointment, a note and a faster decision are not guaranteed.
How do I start and review the terms?
Start online without an operator referral or a particular assistant. You review your information, selected evidence, fee and authorization, then sign yourself. The published traveler fee is 10% of reimbursement actually received. Read the service FAQ or ask our team about your situation and any provider-evaluation terms.