When should I use TourClaim for a travel claim?
TourClaim helps travelers assemble and pursue credit-card travel benefit claims for unreimbursed costs. It may suit you if you need help gathering booking records, supporting documents or a medical-provider evaluation. Filing directly with your benefit administrator may suit you if you already have the documents and want to manage the claim yourself. A merchant refund or rebooking may be another option. Eligibility and reimbursement depend on the applicable benefit terms and your circumstances.
What does TourClaim do?
Copernican helps review the benefits for the card you used, organize booking records and supporting evidence, prepare an authorized claim, and follow up with the benefit administrator. TourClaim does not sell an insurance policy or decide whether a claim will be paid.
What does it cost?
As described in the current traveler service information, Copernican's claim-support fee is 10% of reimbursement you actually receive. You review the applicable fee, service terms and authorization before submitting. Operator subscriptions are a separate offering; an operator's monthly plan is not the traveler's success fee. For questions about a provider evaluation or other service terms, contact our team before proceeding.
Which cards and cancellations are eligible?
The exact card product, the benefit terms applicable to the booking, how the trip was paid for, the reason for cancellation and the evidence all matter. A card brand alone does not establish coverage. We review the details you supply; the benefit administrator makes the coverage and reimbursement decision. A cancellation is not automatically an insured loss.
Can TourClaim help with a doctor's note?
If illness or injury is involved, we can help coordinate a qualified medical provider's evaluation for documentation the claim may need. The provider decides whether documentation is appropriate. Neither an AI agent nor a prepared claim can replace that assessment or guarantee a note, coverage or faster approval.
Can I start without an enrolled tour operator?
Yes. Start a real claim online, sign in with your email, and add your booking details and evidence. You do not need an operator referral or a particular assistant. You review your information, fee and authorization before you sign; our team follows up for anything still needed.
What happens if more information is needed or the claim is denied?
The benefit administrator may request more evidence or decline a claim under its terms. Copernican can help organize a response and explain what is missing. Reimbursement and turnaround are not guaranteed. Keep the booking, cancellation and benefit-administrator records, and follow any applicable claim deadlines.
Can an AI assistant submit a real claim through the API?
The public REST API, CLI, Python SDK and optional local MCP adapter currently use synthetic review mode: use fictional data only. Those interfaces do not initiate real insurer filing, billing or clinical services. Real claims start through the web intake. The traveler approves sign-in, selects evidence and signs in their own browser. See the developer guide and public CLI repository for current agent setup.
How can I ask about my situation?
Read the traveler guide, email info@getcopernican.com, or call (415) 480-4565. Read the privacy policy and consumer health data policy before sharing sensitive information.