What paperwork should I gather for a travel claim?
Start with the booking confirmation, the amount paid, any refund or credit, the card used and a dated account of what changed. Supporting evidence depends on the applicable card benefits and reason for the claim. TourClaim can help organize those records and follow up on missing information. You can also file directly with the benefit administrator; neither route guarantees payment or a particular turnaround.
Which records explain the unreimbursed amount?
- Booking: the merchant, booking reference, dates and travelers.
- Payment: the amount and currency paid, the card product used, and records requested through the secure claim process.
- Cancellation: the booking terms, cancellation notice and the merchant's response.
- Refunds and credits: what was returned or offered, so a claim does not treat already-reimbursed costs as outstanding.
What evidence explains why the trip changed?
A carrier notice, merchant correspondence or other dated record may explain a disruption. For an illness or injury, the benefit administrator may request clinical documentation. A qualified medical provider determines whether a note is appropriate; document collection is not a substitute for that assessment.
What does Copernican do with the records?
Our team reviews the applicable benefits, organizes evidence, prepares an authorized claim and follows up with the benefit administrator. You may need to upload missing documents or respond to questions. The traveler reviews the information, fee and authorization and signs personally. TourClaim does not promise automatic access to every record or an instant refund.
What happens after submission?
The benefit administrator may request more evidence, approve a covered amount or decline the claim under its terms. Preserve the correspondence and ask about applicable deadlines. Copernican's published claim-support fee is 10% of reimbursement actually received; review service terms before authorizing the claim. The service FAQ explains the current workflow.